FAQs
HOW DO I PICK A CRYSTAL?
Choosing a crystal is all about the feeling. If you feel particularly drawn to a crystal, that's the one for you! If you are loving the color of a crystal, that's the one for you! If you are still stuck, click here for a quick rundown of crystals and their general properties.
WHAT IS REIKI ENERGY?
Reiki energy is a powerful tool used for healing through energy. At our core, we are all vibrational beings made up of tiny atoms that are all significantly affected by the energy around them. Therefore, how can energy NOT affect us? The unseen energy of crystals affect our thoughts and feelings at a vibrational level, and thus, manifest into our thoughts and actions!
Our Reiki Practitioners have been taught by Masters for generations past, and therefore have a strong connection to this energy source. They are able to pass on energy to individuals and crystals through this power, and therefore pour an immense amount of individualized love and purity into these crystals.
I WOULD LOVE A SPECIFIC CRYSTAL BUT YOU DON'T SELL IT. CAN I STILL GET THIS?
Yes, of course! Just e-mail us at info@alayaclips.com with any crystal you're looking for. We'll look into finding it for you, and infusing it with energy for you specifically! Here at AlayaClips™ we're all about meeting our customers needs and requests, so don't be afraid to e-mail us about practically anything!
IS COVID-19 AFFECTING SHIPPING TIMES?
As of June 2020, customers are receiving their products at the same rates as before COVID-19. However, to further support our customers during this difficult time, we have reduced our Energy-Infusion process from seven days to two days!
WHAT IS THE RETURN POLICY?
AlayaClips™ offers a 60-Day satisfaction guarantee. If you are dissatisfied with your purchase, simply e-mail us at info@alayaclips.com with your reason for return, and receive a refund within 60 days of your product purchase. Our customer service representatives will be happy to get back to you within 1-2 business days.
HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?
Your product will take approximately 2-4 weeks to arrive, however customers often report having received their products in less than a week!
HELP! I PLACED AN INCORRECT ORDER. HOW CAN I CHANGE THIS?
Not to worry! For any questions or concerns regarding incorrect orders, please e-mail us at info@alayaclips.com for a simple resolution. Our customer service representatives will be happy to get back to you within 1-2 business days.
WHAT DO I DO IF I NEVER RECEIVED MY ORDER?
Please e-mail us at info@alayaclips.com for a simple resolution. Our customer service representatives will be happy to get back to you within 1-2 business days.
WHAT DO I DO IF I RECEIVED A DEFECTED ORDER?
Oh no, we are so sorry about that! Please e-mail us at info@alayaclips.com for a simple resolution. Our customer service representatives will be happy to get back to you within 1-2 business days.
HOW DO I CONTACT YOU IF MY QUESTION ISN'T ANSWERED HERE?
We apologize that you couldn't find the answer to your question! Please e-mail us at info@alayaclips.com for a simple resolution. Our customer service representatives will be happy to get back to you within 1-2 business days.